Terms and Conditions

By using this website and placing an order with Better World, you agree to be bound by these Terms and Conditions. Please read them carefully before booking any bar hire services or purchasing any products.

All content on this website — including text, images, logos, graphics, and downloadable materials — remains the property of Better World or its licensors. You may not copy, reproduce, distribute, or use any content without prior written permission.

Our services and products are intended for customers aged 18 or over. By placing an order, you confirm that you are at least 18 years old and legally able to purchase and consume alcoholic beverages.

Services

Mobile bar hire and related event services.

Products

Drinks, gift sets, and any other items listed on the website.

We aim to ensure all descriptions are accurate and up to date, but details may change from time to time.

• Your order is an offer to purchase goods or services.
• We reserve the right to accept, decline, or cancel any order at our discretion.
• If an order is cancelled after payment, we will issue a refund to the original payment method.

Prices are shown in GBP and include applicable taxes unless stated otherwise. Accepted payment methods may include credit card, debit card, PayPal, and other options shown at checkout.

We may cancel or refuse an order if we suspect fraud, misuse, or breach of these Terms.

We make reasonable efforts to keep product and service information accurate. However, we do not guarantee that descriptions, images, or other content are error-free, complete, or current. Minor variations will not constitute a breach of contract.

• Standard delivery times are typically within 1–3 business days, excluding weekends and bank holidays.
• You are responsible for providing a complete and accurate delivery address.
• For international orders, you may be liable for customs duties, taxes, or import fees charged by local authorities.
• Risk in the goods passes to you upon delivery.

For mobile bar bookings, you must ensure:

• Adequate access to the venue.
• Any required permissions or licences from the venue or local authorities.
• Compliance with venue rules and local regulations.

We reserve the right to refuse service if we believe laws or licensing conditions may be breached.

If you are a consumer in the UK or EU, you may have a statutory right to cancel certain contracts within 14 days of entering into them, subject to legal exceptions (for example, where services have already been fully performed at your request).

To exercise your right to cancel, contact us by email with your order details.

• Refund requests for goods should be made within 30 days of receipt.
• Items must be returned in their original condition and packaging, unless faulty.
• Once we receive and inspect the returned goods, we will process any approved refund to your original payment method.

This policy does not affect your statutory rights.

Where we refer to or use third-party services (such as payment processors or delivery companies), we are not responsible for their performance, content, or policies. Your use of those services may be subject to separate terms.

To the fullest extent permitted by law, Better World will not be liable for:

• Loss of profits, revenue, or business.
• Indirect or consequential loss or damage.
• Any loss arising from events beyond our reasonable control.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You agree to indemnify and hold Better World harmless from any claims, losses, damages, or expenses arising from your misuse of the website, breach of these Terms, or violation of any law — except where such indemnity is prohibited by applicable law.

We may update these Terms from time to time. Any changes will be posted on this page and, where appropriate, notified by email or a notice on the website. Continued use of the site after changes are made constitutes acceptance of the updated Terms.

These Terms and any disputes arising out of or in connection with them are governed by the laws of England. The courts of England shall have exclusive jurisdiction, except where mandatory consumer protections provide otherwise.

For questions about these Terms, cancellations, or refunds, please contact us at: